Returns Policy

Our policy is in general No Returns. As all of our products are custom and personalized to you they are not resellable to anyone else. We work hard with you to design and ensure that you are happy with the design before manufacture and shipping. Please check and double check at the point of design to ensure satisfaction. 
Please communicate via email or Facebook Messenger as first choice. We are happy to work with you as much as possible.

Additional non-returnable items:

  • Gift cards
  • Digital Download Files
  • Downloadable software products.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 25A Bargara Lakes Dr., Bargara QLD 4670, Australia.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, 

To return your product, you should mail your product to: 25A Bargara Lakes Dr., Bargara QLD 4670, Australia

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.