Shipping Policy
Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
| Local Delivery |
3 to 5 business days |
$0 |
|
Australia 0-5kg |
5 to 7 business days |
$12 |
|
Australia 5kg plus |
5 to 7 business days |
$20 |
Local delivery
Free local delivery is available for orders within Bundaberg and Bargara.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. .
In-store pickup
You can skip the shipping fees with free local pickup at Bargara. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are negotiable on request. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping upon negotiation via email of price.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bundy Phot Gifts is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at bundyphotogifts@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We work hard to ensure that the design is to your liking. As these are custom designed products returns are not accepted.
In the event that your order arrives damaged in any way, please email us as soon as possible at bundyphotogifts@gmail.com.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@email.com.